ACSA is driving the digitisation of South African airports, replacing long queues with facial recognition and biometrics.
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Mthokozisi Mncwabe, the ACSA CIO, identified ways to improve the passenger experience. ACSA will focus on robotics and AI to modernise airports.
TravelNews said, ‘The Department of Home Affairs is coming along on the journey – border control will be one of the areas that will be addressed, and e-gates are the ultimate goal.’
At a Public Sector ICT forum, Mncwabe announced that ACSA wants to invest R100 million in the project and be one of the first African airport operators to establish ‘walk-through digital border gates.’
‘Mncwabe said the digitisation of the ACSA airports also incorporated the use of robotics to deliver retail, food, and beverage services at airports.’
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