Kulula.com came under fire when it emerged that passengers affected by Comair’s suspension would not receive refunds. Instead of a refund, passengers will be issued credit to rebook tickets, valid for six months.
British Airways ticket holders are given the option of either rebooking their flights or requesting a refund.
READ: Aviation Authority lifts suspension on Comair
Dissatisfied passengers took to social media asking why British Airways would provide refunds, but kulula.com would not.
When asked to comment, a Comair spokesperson only said that ‘Comair operates the British Airways brand under a franchise agreement. Hence British Airways’ Booking With Confidence policy applies. Kulula.com is a separate brand’.
The least you can do is give refunds for our tickets. We had to incur additional costs (significant) just to get home due to Kulula not being considered safe enough to fly. Please explain how this is the customer’s fault/problem??? Also why do you put a time limit on this credit?
— Bridget (@Bridget9486) March 16, 2022
this standard twitter response is a joke, my daughter have no emailed you twice in the last 4 days and had no response – you are simply ignoring your paying customers – this is the end of your airline…
— AJ (@ajayc11) March 16, 2022
The least you can do is give refunds for our tickets. We had to incur additional costs (significant) just to get home due to Kulula not being considered safe enough to fly. Please explain how this is the customer’s fault/problem??? Also why do you put a time limit on this credit?
— Bridget (@Bridget9486) March 16, 2022
Why credit! I will not fly with you in 6 moths (and believe me never again). It is in your refund policy the cancelation was totally your fault and you have to #givemymoneyback Come with a plan not a generic message
— Neriman Yilmaz 🧫🔬🧬 (@nerimanyilmaz82) March 16, 2022
Picture: Getaway gallery
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